Role-based email changes
December 19, 2024
We're upgrading all employee email accounts from Exchange 2016 to Exchange Online. This update will help us maintain the technical currency of UVic's email service. It also adds better Microsoft 365 integration for users. We'll update this page with more details about new features as they're implemented.
The email upgrade includes primary NetLink ID mailboxes and role-based email accounts. Both types of email accounts are moving to Exchange Online.
Project road map
This service upgrade is happening between Summer 2024 and Summer 2025. We'll update this page with more information as we move through each phase.
During this phase we:
- Created technical processes for smooth mailbox migrations
- Tested migration processes for primary NetLink ID mailboxes
- Finalized migration options for role-based email users
- Developed changes to email-integrated systems so they can use Exchange Online
It completed in June 2024.
During this phase we:
- Upgraded primary NetLink ID email accounts to Exchange Online.
It completed in August 2024.
During this phase we:
- Developed technical changes for migrating role-based email accounts to Exchange Online
- Created self-serve migration tools for role-based email accounts
- Communicated directly with role-based email (RBE) owners about the role-based email service change.
It completed in December 2024.
In this current phase we:
- Made self-service migration tools for role-based email accounts available to users in .
- Engaged with owners of role-based email accounts to help them choose a suitable transition path.
For more information about different options, see Email tools for work.
Get help now
If you have questions about the role-based email service change or want help choosing an upgrade option, contact IT Support.